In case of non-compliance of the purchased product, the Customer can return the item within 14 days from the delivery date at no additional cost and receive a refund of the returned products or their replacement, in compliance with the directive consumption code 211/83/EU of the European Parliament and Council.
In order for the return to be accepted it is necessary that:
Any damage or breakages are reported within 24 hours of receipt of the goods
The spare part is in perfect condition (not used and not showing mounting or tampering marks)
The product is returned in its original packaging without any labels, stickers or other inscriptions
There is no absence of integral and original elements of the product (accessories, bolts, cables, instruction manuals, etc.)
The original packaging is placed in a re-shipping carton, with particular care for the most fragile parts;
De Marco Parts will not accept returns that do not meet all the above mentioned items considering the right of withdrawal as lapsed.
To start the return process it is necessary to create a return request by mail to email@example.com we will contact you as soon as possible to provide you with the necessary indications for the procedure.
Returns will not be accepted for which the deadline of 14 days from the date of receipt has elapsed. The customer will make the shipment by mail or with a courier of your choice.
De Marco Parts will refund the cost of goods shipped within the terms of the law, only after receiving the goods and after verification that all the goods return requirements have been met.
Refund on PayPal account: the refund will be visible within 72 hours from the date of receipt of the returned goods. The actual refund on the credit card associated with the PayPal account depends on the institution that issued the card.
Reimbursement for orders paid in cash on delivery or by bank transfer: the reimbursement takes place on the Current Account indicated by the Customer.
It may happen that as a result of a return or for other reasons a sum of money is to be spent in spare parts at our store in the form of COUPON.
COUPON can be spent WITHIN and no later than the current year and has a maximum duration of 9 MONTHS, after which it will cease to exist.